your health ... our care
Through ongoing contact with our patients, Marchese Health Care continues to live up to our commitment to continuously improve the way we deliver our services to you. Our reputation for providing stellar customer service and high-quality products resonates throughout Ontario. Our customers include pharmacy clients, Community Care Access Centres, hospitals, clinics and long-term care centres.
Our approach
- Our services are accessible to all individuals.
- All individuals are treated with dignity, courtesy, professionalism and respect.
- We recognize that culture is an important factor in our clients' perception of health-care services.
- We meet our clients' individual needs through customized medication, wellness programs, medical supplies and equipment.
- Our collaboration with other health-care providers ensures the best care for our clients.
Our commitment
We are committed to the continuous improvement of the quality of services we provide. We maintain this standard through ongoing measurement of client satisfaction.
We want to know how we're doing. We encourage you to take a few minutes to fill out our online Customer Feedback Survey. Your thoughts and opinions help us maintain our high level of service.
What's New
Hamilton & St. Catharines
Medical Supplies Depots
NOW CLOSED
Marchese Health Care's medical supplies depots located at 340 James Street North, Hamilton, and 277 Welland Ave., St. Catharines, are now closed. Retail sales of medical supplies are now available at our pharmacy, 316 James St. North, Hamilton.
Changes to Pharmacy
Delivery Service
We have made changes to our pharmacy delivery services so we can continue to provide you with the customer service you have come to expect from Marchese Health Care.
Medication Delivery
• Prescriptions without refills require a minimum of 48 hours notice.
• All refill orders require a minimum of 24 hours notice.
Saturday Deliveries
• Saturday orders must be received by our Pharmacy by 11:00 a.m. for same-day delivery.
SPECIAL NOTICE
New Narcotics Safety
Regulations in Effect
Ontario is taking action to reduce the abuse of prescription narcotics and controlled substances. Click here for more information, including acceptable pieces of identification, or visit the Ontario Ministry of Health and Long Term Care website.
